§ SECTION · 02
Diagnostics and logs
Reports that look 'wrong' are usually missing inputs (companion files, machine profiles, thread charts) rather than parser failures. Articles here help you confirm what's missing before opening a support ticket.
Articles · 2
- ALL·TRANSACTIONAL·TROUBLESHOOTINGValidStitch is slow or unresponsive: browser-side troubleshootingFirst-line fixes for a session that's lagging, hanging on file uploads, or unresponsive after long edits. Browser cache, tab count, hardware acceleration, network test — the things to try before opening a support ticket.
- ALL·TRANSACTIONAL·TROUBLESHOOTINGDST has no color list? How to add a thread paletteTajima DST and Melco EXP files carry no color information natively, so the validation report shows numeric color indices. Upload the companion .EDR / .INF file or set a project thread chart, and the named-thread list populates.