§ SECTION · 01
Common errors
A short list of the upload, validation, and export errors we see most. Each article walks through the causes in the order most likely to be the right one, and the fix for each. If your error isn't here, send support the project ID and the timestamp — we can replay it.
Articles · 2
- DIGITIZER OPERATOR·TRANSACTIONAL·TROUBLESHOOTINGFix an SVG that won't upload to ValidStitchDiagnose the common reasons an SVG vector file is rejected at upload — embedded scripts, missing viewBox, foreignObject blocks, oversize — and how to repair each one before re-uploading.
- ALL·TRANSACTIONAL·TROUBLESHOOTINGUpload stuck at 99%: causes and fixesAn upload that hangs at 99% is almost always one of three things — connection drop during the final flush, server-side virus scan timeout, or a file the parser is choking on. Here's the order to check.