§ HELP CENTER · 46 ARTICLES · 9 CLUSTERS

HOW CAN WE help?

Every section is a step in the production loop — upload, validate, proof, export, handoff. Pick a cluster, or jump to a specific section.

Help map

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Clusters follow the same production loop as the product.

Start
upload
Core
validate
Finish
handoff
§ 013 SECTIONS

GETTING STARTED

Onboarding basics: create your first project, invite a teammate, and understand the workspace.

  • › Your first project
  • › Tour the workspace
  • › Invite a teammate
§ 023 SECTIONS

UPLOADS & IMPORTS

Bring your artwork in: supported formats, file-safety checks, and importing from other tools.

  • › Supported formats
  • › File safety checks
  • › Import from other tools
§ 034 SECTIONS

VALIDATION & REMEDIATION

Catch and fix problems before they reach production: rules, severity, and auto-fix.

  • › Rule catalog
  • › Severity levels
  • › Auto-fix and overrides
  • › Context-aware checks
§ 043 SECTIONS

PRODUCTION SETUP

Configure substrates, processes, and tolerances so validation matches your shop.

  • › Substrate profiles
  • › Process profiles
  • › Tolerances and units
§ 053 SECTIONS

MACHINE HANDOFF

Export, send to a machine, and verify what arrives on the cutter floor.

  • › Export formats
  • › Send to machine
  • › Verify at the machine
§ 063 SECTIONS

BILLING & CREDITS

Plans, credits, invoices, and how usage maps to charges.

  • › Plans and pricing
  • › Credits and usage
  • › Invoices and receipts
§ 073 SECTIONS

ACCOUNT & TEAM

Manage your login, profile, teammates, and workspace settings.

  • › Profile and login
  • › Roles and permissions
  • › Workspace settings
§ 082 SECTIONS

AI FEATURES

What our AI helpers do, what they don't, and how to use them safely.

  • › What AI can do
  • › Limits and safety
§ 093 SECTIONS

TROUBLESHOOTING

When something is wrong: common errors, diagnostics, and contacting support.

  • › Common errors
  • › Diagnostics and logs
  • › Contact support